Ingrid Fox

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Activity overview

Latest activity by Ingrid Fox
  • Ingrid Fox created an article,

    Trūata Calibrate System Requirements

    Before you begin review our system requirements  for Trūata Calibrate.

  • Ingrid Fox created an article,

    Installation Guide

      Detailed step by step guide on how to seamlessly install Calibrate. Click on the link to download .  Any issues or queries  please feel free to reach out to our support team via email appsupport@...

  • Ingrid Fox created an article,

    How do I publish my content in other languages?

    If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...

  • Ingrid Fox created an article,

    What are these sections and articles doing here?

    This FAQ is a section in the General category of your Help Centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...

  • Ingrid Fox created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...

  • Ingrid Fox created an article,

    How do I customise my Help Centre?

    You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...

  • Ingrid Fox created a post,

    What is the community?

    The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

  • Ingrid Fox created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...

  • Ingrid Fox created a post,

    How do I get around the community?

    You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

  • Ingrid Fox created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more